Privacy Policy

1. Who we are

YufraSoft is a technology company that develops digital solutions, including YUFRA® CMMS, a system focused on maintenance management, assets, work orders and related operations.

For the purposes of Brazil's General Data Protection Law (LGPD), YufraSoft may act as the controller of personal data collected directly through this website and its contact channels.

• YufraSoft®
• Company registration number (CNPJ): 58.491.811/0001-12
• Contact email: [email protected]
• Website: https://yufrasoft.com.br

2. What personal data we may collect

We may collect personal data provided directly by you, especially when you fill out forms, request a presentation, contact us by email, WhatsApp or other channels available on the website.

• name
• email
• phone number or WhatsApp contact, when provided
• company name
• job title or area of work, when informed
• message content
• information needed to respond to commercial, technical or institutional requests
• technical browsing data such as IP address, browser type, pages visited, date and time of access, approximate location information and website performance and security data

3. How we use your personal data

We do not sell your personal data to third parties.

• respond to messages sent through forms, email, WhatsApp or other channels
• present information about YufraSoft products and services
• schedule demonstrations, meetings or commercial presentations
• continue conversations initiated by the user
• improve the browsing experience on the website
• analyze website performance, stability and security
• prevent fraud, unauthorized access and security incidents
• comply with legal, regulatory or contractual obligations

4. Legal basis for data processing

YufraSoft may process personal data based on the legal grounds provided by the LGPD, especially:

• consent, when you voluntarily provide your data through forms or contact channels
• preliminary procedures related to a contract, when you request information about our products or services
• legitimate interest, to answer contacts, maintain website security, improve our services and carry out communications related to the interest shown by the user
• compliance with legal or regulatory obligations, when applicable

5. Sharing data with third parties

YufraSoft may share personal data only when necessary to fulfill the purposes described in this Policy, for example with:

• hosting, infrastructure, CDN and security providers
• Cloudflare or similar providers, for performance, attack protection and technical traffic measurement
• Web3Forms, used to receive messages submitted through this website's contact form
• email, communication and support providers
• technical, administrative or legal service providers
• public authorities, when there is a legal obligation or a valid order

These third parties must use the data only as necessary to provide the contracted services or comply with legal obligations.

6. Cookies and similar technologies

Our website may use cookies and similar technologies for proper operation, security, performance analysis and improvement of the user experience.

At this time, the website uses the yufra_locale cookie to remember the visitor's selected language.

We may also use performance and analytics technologies, including through Cloudflare infrastructure, to understand how the website is accessed and improve its performance.

If non-essential cookies, remarketing tools, advertising pixels or similar technologies are used, we may request your consent through a banner or equivalent mechanism.

You can configure your browser to block or delete cookies, but this may affect some website features.

7. Cloudflare, security and analytics

Our website may use Cloudflare or similar providers for CDN, security, attack protection, performance improvements and basic traffic analytics.

These services may process technical data such as IP address, browser information, visited pages and connection data in order to keep the website secure, stable and efficient.

8. Links to third-party websites

Our website may contain links to social networks, WhatsApp, email, external pages or third-party services.

YufraSoft does not control the privacy practices of those third parties. We recommend that you review their privacy policies when accessing external websites, platforms or services.

9. How long we keep your data

We will keep your personal data only for as long as necessary to fulfill the purposes described in this Policy, including handling requests, maintaining commercial relationships, complying with legal obligations, exercising rights or protecting against fraud and security incidents.

Data submitted through forms or contact channels may be kept while there is a relationship, legitimate commercial interest, a need for support history or an applicable legal obligation.

When the data is no longer needed, we may delete or anonymize it securely.

10. Data security

We adopt reasonable technical and administrative measures to protect personal data against unauthorized access, loss, alteration, improper disclosure or misuse.

Despite our security efforts, no system is completely immune to risk. If a relevant security incident involving personal data occurs, we will take the measures required by applicable law.

11. Your data subject rights

Under the LGPD, you may request from YufraSoft:

• confirmation of whether we process your personal data
• access to the personal data we process
• correction of incomplete, inaccurate or outdated data
• anonymization, blocking or deletion of unnecessary, excessive or unlawfully processed data
• data portability, when applicable
• information about data sharing with third parties
• withdrawal of consent, when processing is based on consent
• deletion of data processed based on consent, subject to legal retention requirements
• objection to processing, when applicable

To exercise your rights, contact us at [email protected].

We may request additional information to confirm your identity and ensure the security of the request.

12. Commercial communications

When you contact YufraSoft, request a presentation or show interest in our products and services, we may use your data to respond to the request and send communications related to that subject.

You may ask us to stop these communications at any time by contacting [email protected].

13. Children's and teenagers' data

This website and YufraSoft services are intended for a business and professional audience. We do not intend to collect personal data from children or teenagers.

If we identify the improper collection of minors' data, we will take steps to delete that information when applicable.

14. International data transfers

Some technology, infrastructure, security, hosting, email or analytics providers used by YufraSoft may store or process data on servers located outside Brazil.

This website's contact form uses Web3Forms, whose public documentation states that its servers operate in the United States.

When this happens, we will adopt measures compatible with the LGPD to protect personal data transferred internationally.

15. Changes to this Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our services, technologies used, legal obligations or data processing practices.

The latest version will always be available on our website together with the date of the latest update.

16. Contact

If you have questions about this Privacy Policy or about the processing of your personal data, contact us:

• YufraSoft®
• Company registration number (CNPJ): 58.491.811/0001-12
• Contact email: [email protected]
• Website: https://yufrasoft.com.br